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More detailed information can be found in the developer's privacy policy. Average rating 4 out of 5 stars. Was this article helpful? If the error continues, Chat with Support or call Improves the ability to manage agents with real-time performance metrics Streamlines the listen, coach, barge, and takeover process for live interactions Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls Simplifies the management of agent skill assignments and proficiencies Enables on-the-go access with a mobile-aware, HTML5 design.
